Customer
Commitment
We promise we will do our best to provide you with an enjoyable shopping
experience, to deliver you products you will love, and to earn your continued
business, now and always.
How do I place an order on this
site?
Once you have selected the items you want to purchase, you are now ready
to place your order with our online shopping cart. This is a five-step
process.
- Start shopping cart check-out
- Complete your shipping and billing information
- Choose a payment method
- Review your order and enter payment details
- Order confirmation
Step 1: Start Shopping Cart Check-out
The items you’ve selected are now included in your shopping cart.
You can add and delete items and change quantities. To change any special
options, including color, hardware, etc., delete the product and re-add
it with the desired product options.
Step 2: Complete your shipping and billing information
Here you will provide your billing information and shipping information
for yourself and any gift recipients or login to an existing account.
Because most of furniture is by special order, one of our customer service
specialists will review your order and contact you to confirm details.
Step 3: Choose a payment method
Choose from the available list and click "Continue".
Step 4: Review your order and enter payment details
You will be asked to review your order to ensure all items and shipping/billing
information is correct. At this point, you can make any necessary changes
or you can go ahead and place your order.
Step 5: Order Confirmation
A final summary and confirmation of your order is provided, along with
contact information for our Customer Service Department in case you need
assistance. A customer service specialist will review your order and will
contact you if there’s any problems or questions about your order.
For assistance with placing an order, please call us seven days a week
at 866.575.4263 and an Autumn Cottage associate will assist you.
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Questions about your order?
Please click here to contact
us or call 1-866-575-4263 with specific questions about your order and we will reply to you
as quickly as possible. To determine the shipping status of an existing
order please login to your account above and click on "Current/Previous
Orders".
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Standard Delivery
Most purchases are shipped from our main retail operations located
in Stillwater, MN and will arrive within 7-10 business days. In the event
of a delay, we will notify you by mail or email. Some items may be shipped
directly from our other stores or from our manufacturers and may not ship
together or at the same time. Standard Delivery charges only apply to
items shipped to recognizable postal addresses within the 48 contiguous
states. Not all items can be delivered to PO Boxes due to size and weight
restrictions. Special Delivery requests, including rate quotes for Canada
and other foreign countries, can be made by contacting our Customer Service
department at 866-575-4263.
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Back Orders
In some cases, shipping may be postponed due to a lack of product
availability. Items that are on backorder will be shipped when they are
received in stock. In the event of any delay we will notify you by mail
or email.
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Furniture Orders
Autumn Cottage is proud to work with Minnesota and North Carolina
furniture manufacturers for nearly all of our furniture offerings. By
manufacturing locally we can provide our customers with a broader range
of color choices and styles. Our standard production time ranges from
8-12 weeks after a furniture order is received. Can’t wait that
long for your furniture? We also provide a Quick Ship program that features
a 2-week shipping window on a selection of our most popular items and
finishes.
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Tax & Tax Exemption
Autumn Cottage is required to collect 6.5% sales tax on all purchases
made and delivered within Minnesota. Merchandise shipped out of Minnesota
may be exempted from sales tax. Other tax exemptions for designers, charitable
organizations must be approved by management and with proper documentation.
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Return Policy
We want you to be completely satisified with the products you receive
from Autumn Cottage and will always do our best to ensure that your order
is shipped correctly and without damages. Our standard return policy
is 15 days from the date of delivery to your home. We ask that within
that timeframe you notify us of the items being returned or simply
have the return package postmarked from a national delivery service
(US Mail, UPS, of Fed Ex).
To file a return, please complete the information on the back of your
packing slip, and use the return address label provided. Pack
the return securely and be sure to ship it via insured US Mail, UPS Ground
or Fed Ex Ground. Retain your shipping receipt for your
records.
Damaged or Defective?
If you receive an item that's damaged or defective or is not the item
you ordered, save the box and all the packing material and contact us.
We'll give you instructions on how to proceed. In the meantime, we'll
be sure a replacement is sent to you promptly. You can also call our Customer
Service line at (866) 575-4263.
Rug Returns
Most of our large area rugs are available in a variety of sizes and
will be shipped directly from our manufacturers to your homes. Any
rug that is 6' x 9' or larger is a special order rug and is not regularly
carried in our stores. Any rug 6' x 9' or larger will be assessed
a 15% restocking fee if a return is necessary. Our Customer Service
Specialists can assist you prior to ordering to help ensure your complete
satisfaction upon receipt of your rug. If a return is necessary,
please contact our Customer Service Department to arrange a return authorization.
Furniture Returns
Most Autumn Cottage furniture is made-to-order from our manufacturer's
shop in Minnesota. We are proud to sell quality built furniture
that is made locally by our friends and colleagues and will always work
to ensure that your furniture order meets your expectations. However,
we generally do not accept furniture returns. If an item is damaged
in shipping, or if there is a manufacturing defect, we will work to provide
a replacement in a timely manner. If an item arrives damaged at
your home, please have the delivery service note that on their delivery
receipt (it will help expedite claims with the trucking company). For
all furniture related problems, please contact our Customer Service Department
immediately at (866) 575-4263 to discuss the best way to resolve your
concerns.
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